Returns & Refund

Effective Date: Nov 21, 2024

At Elisium Perfumes, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the terms for returns, exchanges, and refunds for products purchased from https://elisiumperfumes.com.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.
• The return request must be initiated within 14 days of receiving the product.
• Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items:

• Items marked as “final sale.”
• Gift cards.
• Personalized or custom-made products.
• Products damaged due to misuse or improper handling.

2. How to Initiate a Return

To start a return, please contact our customer support team at [insert email address] with the following details:

• Your name and contact information.
• Order number.
• Reason for the return.

Our team will provide instructions on how to return your item.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect, damage during shipping, or an error on our part.
• We recommend using a trackable shipping service to ensure the safe return of your item.
• Elisium Perfumes is not responsible for items lost during return shipping.

4. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to the original payment method within 7-10 business days.
• Original shipping fees are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

If you received a defective or damaged product, we will exchange it at no additional cost. To request an exchange, contact us at [insert email address] within 14 days of receiving your order.

6. Cancellations

Orders can be canceled before they are shipped. To cancel your order, contact us immediately at [insert email address]. If the order has already shipped, it will need to be processed as a return.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card issuer, as refunds may take additional processing time.
3. If the issue persists, contact us at info@elisiumperfums.com

8. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery. Provide clear photos of the damaged or incorrect item(s), and we will resolve the issue promptly.

9. Contact Us

If you have questions or need assistance with a return, refund, or exchange, please reach out to our customer support team:

• Email: info@elisiumperfums.com

We are here to ensure your experience with Elisium Perfumes is exceptional.