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Shipping Policy – Elisium Perfums
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Shipping Policy

Effective Date: Nov 21, 2024

At Elisium Perfumes, we are committed to ensuring your order is delivered promptly and securely. This Shipping Policy outlines the terms and conditions for shipping products purchased from https://elisiumperfumes.com.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been shipped, including tracking information.

2. Shipping Rates and Delivery Times

Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.

a. Domestic Shipping (Within UAE):

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

b. International Shipping:

  • Delivery times vary by destination, typically ranging from 7-21 business days.
  • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

3. Shipping Carriers

We partner with reliable shipping carriers such as [Insert carrier names, e.g., USPS, FedEx, DHL] to ensure timely and secure delivery.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the carrier’s website.

5. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect from the carrier, we will contact you to arrange redelivery. Additional shipping fees may apply.

6. Lost or Delayed Shipments

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as customs processing or carrier disruptions.

If you suspect your shipment is lost or delayed:

  • Check the tracking information provided in your confirmation email.
  • Contact us at info@elisiumperfums.com if the issue persists.

7. Shipping Restrictions

  • Hazardous materials or restricted items may not be eligible for shipping to certain destinations.

8. Damaged or Missing Items

If your package arrives damaged or with missing items, please contact us within 48 hours of delivery at [insert email address]. Provide photos of the damaged package and contents to help us resolve the issue quickly.

9. Free Shipping Promotions

From time to time, we may offer free shipping promotions. These offers are subject to terms, such as minimum purchase requirements, and will be outlined in the promotional details.

10. Contact Us

If you have questions or concerns about your order’s shipping, please contact us:

  • Email: info@elisiumperfums.com

We appreciate your trust in Elisium Perfumes and are dedicated to providing you with an exceptional shopping experience.

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